13 OCT 2026
Site guide
Site guide
Practice
↗A useful project leaves a trail of evidence.
The documentation format for this portfolio: a clear question, reproducible work, honest results, and the next decision.
MÉRIDA, MX BUILDING WHAT’S NEXT
ANGEL
RODRIGUEZ
Operations. Automation. Code.
I turn operational problems into workflows that work. Salesforce automation, reporting, and systems integration are my foundation. Software, security, and applied AI are the next chapter.
// Technical operations experience. A builder’s direction.
~20↗
Agents in the operation
~100/day
Cases in the routing workflow
EN↔ES
Bilingual communication
Already in the toolkit
Salesforce · SQL · Power BI
Tableau · Operations leadership
01 / Selected workReal problems.
Real problems.
Work I’ve contributed.
Automation, reporting, and integration experience that informs what I build next.
All experience summaries ↗Automation↗
Salesforce case routing
Defined language-based assignment criteria and partnered with engineering to automate case routing for an operation of about 20 agents and 100 cases a day.
PROFESSIONAL EXPERIENCE
Data & reporting↗
Operational dashboards
Created Salesforce reports and dashboards that brought case status, ownership, and team activity into a shared view for agents and leadership.
PROFESSIONAL EXPERIENCE
Systems integration↗
8x8 × Salesforce integration
Contributed operational requirements and user acceptance testing for telephony routing, call records, and voicemail-to-case workflows.
PROFESSIONAL EXPERIENCE
02
The next commitFrom operations
From operations
to what’s possible.
Building practical depth in software, cybersecurity, and AI. The lab keeps the next projects separate from the work already done.
03 / FieldnotesLeave a useful
Leave a useful
paper trail.
Notes, reports, and the reasoning behind the work.